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Lombard House
206 Rookery Road, Handsworth
Birmingham. B21 9PY

Our Services

Committed to providing exceptional care

At Knightley Homes GB Ltd, we are committed to providing exceptional care and support tailored to the unique needs of each individual.

Our comprehensive range of services is designed to empower you or your loved one to live independently and make informed decisions about your care.

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Supporting Individuals with Mental Health

Our experienced team offers personalised support for individuals living with various mental health conditions. We focus on creating a safe, supportive environment where you can manage your well-being and enhance your quality of life. Our mental health support services include:

  • Individualised Care Plans: Tailored to meet your specific needs and regularly reviewed to ensure they remain effective.

  • Emotional and Psychological Support: Providing guidance and therapy to help you navigate mental health challenges.

  • Crisis Intervention: Immediate assistance and support during times of crisis.

How does it work?

Our approach is centred around delivering person-centred care that is tailored to the unique needs of each individual. We follow a structured process to ensure that our services are effective, responsive, and supportive.

1. Introduction and Assessment

We start with a meeting to understand your needs, preferences, and goals.

4. Continuous Improvement and Empowerment

We empower you to make informed decisions about your care and strive to enhance your independence.

2. Developing Your Support Plan

We create a personalised support plan that outlines the services you will receive.

3. Ongoing Support and Monitoring

We maintain regular contact to review your support plan and ensure your satisfaction.

1. Introduction and Assessment

We start with a meeting to understand your needs, preferences, and goals.

2. Developing Your Support Plan

We create a personalised support plan that outlines the services you will receive.

3. Ongoing Support and Monitoring

We maintain regular contact to review your support plan and ensure your satisfaction.

4. Continuous Improvement and Empowerment

We empower you to make informed decisions about your care and strive to enhance your independence.

Frequently Asked Questions

What services do you offer?

We provide comprehensive support for individuals with mental health conditions, including personalised care plans, life skills training, emotional and psychological support, crisis intervention, and promoting independent living.

How do I get started with your services?

You can get started by contacting us via phone, email or contact form. We will schedule an initial meeting to understand your needs and conduct a thorough assessment to create a personalised support plan.

Are you registered with any regulatory body?

Yes, we are fully registered with the Care Quality Commission (CQC), ensuring the highest standards of care and compliance with all regulatory requirements.

How are support plans developed?

Support plans are developed based on a comprehensive assessment of your needs, preferences, and goals. We work closely with you to ensure that the plan is tailored to your unique situation and regularly review it to make necessary adjustments.

How do you ensure my safety and privacy?

We conduct detailed risk assessments and develop strategies to manage potential risks. All our support workers are thoroughly vetted, trained, and supervised. We respect your privacy and keep your personal information confidential, sharing it only with your permission or when legally required.

What if I am not happy with my support plan?

We conduct regular check-ins to review your support plan and assess your satisfaction. If you are not happy with any aspect of our support, we encourage you to let us know so we can discuss and implement necessary changes.

Can I make a complaint or give feedback?

Yes, we welcome your feedback and take complaints seriously. You can make a complaint or provide feedback by calling us, sending an email, or filling out the contact form on our website. We are committed to continuously improving our services based on your input.

How do you help with community integration?

We facilitate participation in community activities and connect you with local resources to help build social connections and promote a sense of belonging.

What qualifications do your support workers have?

All our support workers undergo thorough vetting, including Enhanced Disclosure and Barring Service (DBS) checks. They also receive comprehensive training before starting work with us.

How can I contact you?

You can contact us by phone at (0121) 7168099 or by email at info@knightleyhomes.org. Alternatively, you can fill out the contact form on our website, and we will get back to you as soon as possible.

If you have any questions about how we work or if you would like to discuss your support needs, please get in touch with us.

Contact Us
(0121) 7168099